Is your JioTV app not working? Are you facing unable to process your request error? Actually lots of Jio customers are facing various issues while playing jiotv app and they are not aware how to fix this problems. Sometimes it says your subscription is not active or sometimes it just doesn’t open when you are connected to wifi. So, do you want to get rid of these issues? Then keep on reading this article…
Before proceeding further, let’s take a glance at Jio Tv app. Owned by Reliance, JioTv is an entertainment app that shows live tv shows & streams host of serials online. Over 5 Crore Indians are already enjoying this app to watch their favorite shows anytime, anywhere.
Jio Tv App Not Working Solution
#1. Check Your Network Connection
If you are using Idea, Airtel or any other network than Jio and if you are trying to access JioTv app then it will surely not work.
It is mandatory for you to use Jio’s 4G data in order to run jiotv successfully. Even it won’t work with regular wifi connection. However, if you have JioFi device then you will be able to enjoy live tv through its hotspot.
#2. Update App to Latest Version
No matter which app it is, there are always few bugs which often create errors at user side. After noticing those bugs, developers solve the issue and they keep on rolling updates that makes the app secure to use and error free.
So if you are using an older version of Jio tv app, then we highly recommend you to update it to latest version from Google play store.
#3. Make Sure You Have Good Signal Strength
If internet speed is slow then jiotv will not work smoothly. As you know, Jio gives 1GB/2GB data per day after which speed is slowed down to 128 kbps. At such low speed, it is almost impossible to watch live tv on jio.
In this post, we have discussed some tips & tricks to increase jio speed. Refer those to avoid any connection issues while using jio live tv.
#4. Check Your APN Settings
Is your jiotv not loading or giving problems while opening? Then probably you need to check apn configuration which can be found in settings menu. Here we have given stepwise solution to setup proper apn settings for jio sim.
#5. Clear App Data
Many a times we face issues like ‘jiotv is unable to process your request’ or ‘subscription is not active’. In that case you can try this fix.
Go to your android settings & choose apps option from the menu. Now clear the cache & data of jiotv application.
Again login to jio tv using your customer id & password. Else you can simply click on skip button for automatic login.