Jio 4G Voice Offline / Call Not Connecting Problem Solved 2019

So many people are getting problems while connecting calls through Jio sim. Most of users are complaining that their Jio 4G Voice is offline or not working at all. Actually it is a common problem and just take 2 minutes to fix it. But, do you really need Jio 4G Voice app? I mean, if your phone already supports VoLTE, then there is no need to install this app.

If you are running it on non-volte phone & still getting error then we are here to solve this problem & I will also show you how to configure Jio 4G Voice app.

jio 4g voice not working

Steps to Solve Jio 4G Voice Offline Problem

  1. Most of the mobile companies provide VoLTE for sim slot 1 only. So insert the jio sim in port 1 & check if it’s showing volte near tower symbol. If it does, then you should not face any difficulties while making calls through regular dial pad.
  2. Now, what if your phone doesn’t have volte? To come over this problem, Reliance has launched Jio 4G Voice app. With this, you can call to any network in India provided that Jio mobile data is ON.
  3. Firstly, turn off your phone.
  4. Insert sim in 1st slot & turn on mobile again.
  5. Go to settings > Mobile networks & click on ‘search network manually’.
  6. Wait for a minute & it will show you 7-8 different network.
  7. You need to select Jio 4G.
  8. Once you are registered on network, install/open Jio4GVoice app.
  9. It will show you offline status.
  10. Now turn on mobile data of Jio sim.
  11. Jio 4G Voice will start connecting to network & once the connection is established, it will show you status as call not going
  12. This should solve your ‘jio 4G voice offline’ or ‘call not connecting’ problems.

Jio4GVoice Offline Solution 2

I tried this method & it did worked for me. Jio voice app shows offline when there is no internet connection. So just switch to Airplane mode from settings. If you are unable to find that option, simply restart phone. Then wait until Jio receives signal. Now turn on Jio mobile data & your Jio4GVoice will be online within next 15 seconds.

Working Solution 3

You have to understand the fact that, Jio voice works only when jio net is enabled. If you try to make it online using airtel or idea internet, it will surely go offline.

Make sure that your wifi is turned off. If it is on then Jio4Gvoice will show offline status.

Still My Call is Not Connecting

Even I have faced this problem multiple times. When I dial any number & hit call button it gets disconnect immediately.

So to fix this problem, you need to call that number 7-8 times & keep calling repeatedly until it re-connects.

Why I’m not receiving sms on Jio sim?

It clearly indicates that your phone is not VoLTE supported. So you just follow these guidelines to fix the issue.

  1. Install Jio4GVoice app from play store or update existing app to latest version.
  2. Now it will ask for several permissions for calling and messaging.
  3. Grant all of then else some functions will not work.
  4. Now while checking sms, do not open your default inbox.
  5. Instead, the sms which you are going to receive can be seen on Jio4G voice app itself.
  6. You have to use it for sending or receiving sms through Reliance jio sim.

If above methods are still ineffective for you, then only one option remains. Search for old jio4gvoice apk file on Google and download it in your phone. Nowadays many mobile manufacturers are rolling out updates which eliminates the need of jio voice app. For example, earlier Redmi 2 users had to use jio4gvoice in order to make outgoing calls & receive sms but after the latest system update, there’s no need to use any such app.


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  1. I use Redmi 4x.. Jio calling is possible with normalcy but I updated to the latest system and now voice call and also SMS are not working anymore. I tried jio4Gvoice call and it does work. But I can’t call with normal voice call anymore. I have even reset the system but problem continues.. What is the possible reason for this problem?

  2. I am regular user of Jio network…but suddenly I am not able to call through jio sim also not receiving calls though internet is working properly on jio sim…plz reply


  4. Jio4gvoice working in iPhone 5s but when incoming call comes only vibrate no ringtone so always keeps in pocket, at screen on condition it’s ringing.screen off condition no rings only vibrates pls suggest how to get ringtones at screen off condition

  5. I am having 4g volite but the call is not connecting .
    Why it is so
    Please give me the reason and tell me How I can solve this problem at jio

  6. I am using Jio dongle, switch it on on, through wifi my phone is connected and downloaded JIO voice call app.
    If i make a call using jiovoicecall app, it is not not having audio, no ringtone, not able to hear voice and call ends within seconds.

    Phone is working normally in other sim usage, and net applications only jio voice app is not audible, how to solve. THis is there for past 15 days

  7. i am recently purchase vivo v9 youth mobile i am not able to voice call with my jio sim i am done all setting,register a complain in jio care etc but its not work..plz jhelp me

  8. Wroste of using jio sim call not connecting after recharge when i went to jio store the customers are saying simply we dont know and exchanging sim from the last 5 years i am used many networks but this is the waste infront of those imhave taken 3 jio sims starting for my family i will remove after expiry

  9. I can not establish the call from my JiO sim to another Jio sim.
    another problem is when I dialed to any other person having other operator SIM ether he can not hear my voice . In two or three attempt I can establish the contact.
    any Solution ?

  10. My phone is lenovo A7700.Jio sim activated volte1 but I can’t receive any voice calls when my data connection is off

  11. My phone do not support volte,but the jio voice app says call from your dialler as your phone supports volte, and dialer can’t call any no. , I can’t receive any SMS , neither any call. Both the don’t work neither the dialer nor the jio 4g voice.

  12. very bad term and condition becoz unlimited ka MATLAB pata nhi or kuch b service term and condition Mai dalte hai to notice Mai mentione karna chaye Na ki call limit rahe h outgoing band kaise kar sakte ho unlimited ka MATLAB jab nhi pata to company kaise khol lye bina noticed mentioned kye very poor service….
    am not happy……..

  13. Plz help me i m using vivo y51l mobile without mobile data connection jio4g voice and sms app not out going and incoming calls what is the solution plz replay me sir

  14. I am unable to make calls on other operators numbers & I have raised the problem with jio but every time they have fulfilled their duties by giving service request no. only no permanant solution is given by them.The problem is solved for a day only,the problem persists on another day.
    J R Pawar

  15. Mere jio number me outgoing call band kr diya gya h.. or recharge krne ko kaha ja rha h ..

    Mai kya kru . Koi solution h kya kisi k paas.
    Ya phir recharge krna h to kitna ka krege. Or kese krege. I have no idea for this..

  16. My hii sim is in slot 1 and jio4G is also online but I’m unable to call when I try to call automatically call ended in 1or 2 seconds i don’t know how to solve this problem but as a measure i gone to restart and airplane mode but none helped me. So help me to solve this problem!!!

  17. Sir,
    I had recharge by 399/- from my debit card ..recharge is done because net is running properly but in my GIO app is not showing status for that please help me out for this matter. Its already 15 days to go still am waiting.

  18. Gr8, it’s working fine. Except voice call every thing was working with my Jio, i just went to app store installed Jio Volte. It’s working now. Thanks

  19. Mera call aaj 15 din ho gya kisi ko bhi nhi lg rha h… Network Problem bta rha h…iska jaldi koi solve kro nhi to sim kachde m jayega hi….m customers care ko bhi nhi chorne wala….kisi ko bhi call nhi lg rha h yha tak ki customer care ko bhi nhi lg rha h….jaldi problems solve kro…..

  20. Can’t able to make phone calls…using jio sim in volte phone…automatically it rejects forwarding call..I’ll be very thankfull if you share your ideas about solving this problem…

  21. Allow Gps for jio 4g voice app
    go to the setting–> installed app —> jio 4g voice app–> permission manager—> allow GPS

  22. Sir mere mobile me voice call sewa suru nahi hai hai jb ki hm mobile ke setting se volt setting kr diye hai aur volt sow nahi kr raha hai issue liye Kya kre sir

  23. My phone shows online but only SMS and chat .I can’t able to make a cal in 4gvoice. I am tried of Tring the above steps .can any one give me solution

  24. Sir I am using Jio 4g app.The internet is working but when I call someone the call disconnected every time what to do

  25. it shows jio 4G as Online .. but after 30 minutes it is going to offline suddenly and jio signal is off…. so what do to with that

  26. HI
    This is Feroze
    when inserting jio sim in slot 01,after that clicked on jio 4g voice app and it stating register with the sim in this phone
    after it redirecting to next screen, stating OTP sent to alternate mobile number.
    But I didn’t receive any OTP to the alternate mobile number.

    • Feroze first of all jio 4g voice app never take any additional no. for verification the jio sim should be in your phone then its registered automatically if it is doesnt happen then just delete your app and install it again now it is work properlly…

  27. In case u have “call ended” problem.. go to settings search for preferred network type.. change to 3g mode.. wait a few Seconds… Once again get back to LTE mode…
    That’s it.. now Ur issue is solved

  28. I am having a lot of call and hotspot issues with Jio on Lg Nexus 5, at times can not make calls or receive calls, at time can not hear the other person or the other person can not hear me, v.slow internet speed on hotspot. I am using the Jio 4G app and network is LTE, manually can not find networks….it just keep searching…….no progress……

  29. I am using vivo 55L volte phone.
    I am not able to call offline directly with jio sim and jio dialer.when i turn on data it connect .. I am also using jio 4G voice app but not working offline . I also tried above all methods including flight mode. But not solve any problem.

    • it means you are not registered with jio 4g app. so just update your app or delete it and again installed because the play store always has a new version:-) i hope your problem will be solved out properly..

  30. Same problem as Deepak giri sent
    Actually my jio 4Gvoice is asking for configure update required
    So kindly help me

  31. jio app worked in my 3g smart phone. bt now app is showing “configure jio4g voice” & is not configuring. i tried all above steps still the result is same.

  32. Jio4GVoice is showing always offline in my iball Andi 5Q 4G phone…..does anyone experience this…?plz provide solution

    • if your phone is Volte enable then only in that condition it work through phone dailer otherwise u have to install jio 4g voice app.

  33. I am unable to configure the jio4gvoice…i have tried all the methods…its just showing…registration on the network failed…please check your connectivity…i just want to you check out…and gave me the perfect solution of this problem to fix it…my phone is samsung j5…and you can reply me on my email id

  34. My new Jio sim card no 7908578***. My sim has been activated.But when signing up or in I have not been received any OTP code for re sending it into my mobile.Always show that server error.please solve my problem.

  35. I am in roaming and not able to call anyone. Jio 4g voicecall app is offline. I have already granted all the permission. But till now i am not able to call any one. Please suggest. My mobile is nexus 6 moto

  36. My Jio4Gvoice will not show any status, if phone is idle for some, though data works, I have tried all these steps,if some one calls , they are getting as my number is switched off, I am using Vivo Y51L model, please help me.

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