Toll Free Reliance Jio Customer Care Number 2016

I got many complaints regarding Jio customer care on this post. Due to high volume of users, all helplines are busy & it is taking up to 45 minutes-1 hour to pick up customer’s call. I noticed that, some people are not being able to make incoming, outgoing calls while for others net pack is not working. Surprisingly, there are customers who haven’t received any confirmation/verification message even after 20 days of buying Jio sim card.

After a little research, I have found several ways to get in touch with Jio customer care & I hope you will get the resolution as soon as possible after going through these methods.

live chat support


contact jio

Reliance Jio Customer Care Number (Toll Free)

Number Details
198 or 199 To dial this code, you must be having verified Jio sim card. This number will not connect if you are trying to call from other networks like Airtel, Idea etc.
1860-89-33333 Use this number if you want information about Jio network or if you are interested in buying new connection.
1800-103-8877 If above numbers are not working, then try this toll free number.

Helpline Number for Other Network Users

Sometimes, when you call on 1977 for tele-verification it will not connect in the first attempt. Even for other outgoing calls, you might get an error like ‘all lines are busy’. So, in this situation you just can’t speak to customer care from existing Jio sim. This is when you need to call CC using another operator.

If you are on different network like BSNL, docomo, idea then just call 1800-88-99999 to solve the problem.

Take Advantage of Email Support

If above helpline numbers are not working then this is good idea. Just send an email with your problems at care@jio.com & they will respond to your query within 24 hours.

Alternate mail id : jioworld.help@ril.com

Jio Live Chat with Executives

This was the most awaited feature and finally it is live! Follow the steps to contact Jio person directly without making any calls or emails.

1] Open MyJio app & click on ‘manage your account’.

2] You will be signed in automatically.

3] Open left sidebar & click on ‘Jio Care’.

jio contact

4] Select 3rd option showing Live Chat.

jio live chat option

5] Many a times, you will get a response : Thank you for inquiry. All our chat advisers are currently busy. Please try after sometime. So, you have to keep on trying until lines get connected.

How to file Jio complaint & Track its status?

Well, it’s easy. As you can see in the above screenshot, there is an option of ‘service request’. Just click on it & on next page there will be 2 tabs (raise / track request).

In first tab, fill all the information & describe your problem briefly. Then tap on ‘submit’. To check the status of your ticket, just move to ‘track request’ tab.

Fill Form & Get Support Within 24 Hours

Don’t want to install MyJio app? Then here is good solution to contact Jio care from desktop. Click here to open the the form. Fill your email id, subject & problem in appropriate section & press send button.

That’s all! Now you will get reply from care within 24 hrs.

Quick Solution for General Issues

Want to know the balance in your Jio sim or the data usage? For these questions, you don’t need to call helpline number. Just go through these important Jio ussd codes & get your issues fixed instantly.

What are the alternate ways to contact Jio care?

Sometimes when we call on above numbers, it gets disconnect automatically. Or it says you are in queue & all our customer support executives are currently busy. Please wait until we connect your call to available representative.

This is really frustrating, who want to wait for an hour just to make a call to customer care?

So we have got some alternate methods to get your work done faster..

Contacting through Twitter

This is an effective way to reach Jio representative quickly. See this screenshot:

jio customer care no

This service is available on all days including Sunday. You can raise your query and get it solved between 6 AM to 11 PM.

It’s easy to raise tickets. Just create a new twitter account or login to existing account. Then click on tweet button. Mention your mobile number, order no & any other details if you want & at the end type @JioCare. You can refer to the image shown below:

jio toll free customer care number

They really listen to you, here is an example :

jio care

Reliance Jio Live Chat Support via Facebook

  1. Click here to visit their official facebook fan page.
  2. Tap on ‘message’ button & send your queries in inbox. Here is an illustration regarding the same.

jio live chat customer support

You can also comment on their latest Facebook posts & ask your problems.

Physical Stores in Mumbai

  1. Digital Express Mini : Navi Mumbai, TC23, phase 4, Ghansoli (Contact number : 02244789093)
  2. Koperkairane, near Shubham Palace (phone no : 02227541145)
  3. Sector 9, Airoli (Maruti highway) Contact info : 02265641222

Jio Offices in Pune

  1. Shivajinagar, Anant chambers, pin code 411005, phone number : 02025537095
  2. Tilak road, Eiffel square, 02041209644

Official website : www.jio.com

Toll Free Reliance Jio Customer Care Number 2016
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36 Comments

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  1. sir
    maine mere 4 g phone se welcome code no. 55561184634 aya tha kintu reliance digital per sim lene ke liye jab bar code dala to vo expire bata raha hai jabki usme validity 31 dec aa rahi hai

  2. Hi
    Suddenly my jio network gone and it acted like deactivated sim. After 1 day the network comes but the jio services like jio 4g voice music etc are not registering with my no. When the network was unavailable I also took out the sim and placed it again in the slot.

  3. Jai Hind,sir with great regards I would like to intimate you that my ji no 7006900*** is unable to make outgoing as well as incoming calls. However the net services are active and function well. It won’t be out of context mention that earlier both incoming as well as outgoing calls where active.it is therefore requested to rectify and fix the problem. I tried to connect you on your toll free nos but did not get any response.

    • Hi Sunil, you are facing problem because your phone is not compatible to VoLTE. So in order to make/receive calls you need to turn on Jio data & call through Jio4GVoice app.

  4. Sir please provide network to my sim . I have
    Activated sim past 15 days ago till now my sim card is not activated please find the problem

  5. Hi i got jio sim 6 days ago, But still not yet activated, (Not getting Network) I tried calling customer care (1800-88-99999) no one is responding the calls for long time (1 to 3 hrs) can some one help me out to get resolve the issue.

  6. Internet is start from yesterday but calling service is not start till day so plz how can start calling service. 1977 is not working from my jio no.

  7. Sir my Mo no is 7016396xxx. But jio tv is not connect. I want to contact so many digital express office. Is it my jio t v free from us. In my Samsung j2 Mobile this my Bio t v is payable program. What should I do.

  8. sir Maine jio ka sim 15 din pehle liya tha lekin abhi tak mera sim chalu nahi hua h please sir bataye ki ham kya kre ki hamara sim chalu ho jaye mera order h NO000007JXGT

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